Privacy policy

DocReel turns documents into narrated videos. This page explains what we collect to do that, who else handles it, and how long we keep it. Questions: [email protected].

What we collect

• Your email address, to sign you in (we email a sign-in link; there are no passwords) and to email you when a video is ready.
• The documents you upload, the text you paste and the links you paste, and the text we extract from them. When you paste a link, our server downloads that page or file once, at that moment, and keeps the copy exactly like an uploaded file. We don't follow other links on the page or run anything in it. We also count uploads and links we couldn't accept (for example the file type or the website's name) so we can see what to support next.
• What we make from them: the video script and the video file.
• Account records: your plan, how many videos you've made, and when.
• Product news emails, only if you ask for them: if you tick “Email me DocReel news” when you sign in, or turn on “Product news emails” in your account menu, we email you DocReel news about once a month. Every one has an unsubscribe link, and you can also turn it off in the account menu. Without that, we only email you about sign-in and your own videos.
• How you found DocReel: on your first visit your browser remembers the website that linked to it (just the site's name, like google.com, not the full address or what you searched for), any campaign tag in the link, and the first page you opened. This is sent to us only when you create an account, and we use it to count which websites bring new users.
• If you subscribe to Plus or Pro: your Stripe customer and subscription IDs and your subscription status. Your card details go straight to Stripe — we never see or store them.

We use one cookie, to keep you signed in. We don't use advertising or cross-site tracking cookies. We may use Cloudflare Web Analytics, which counts page visits without cookies.

How we use it

Only to run DocReel: to make your videos, show them to you, email you about your account and videos, enforce plan limits, and prevent abuse. We don't sell your data or use your documents for advertising.

Who else processes your data

• Cloudflare hosts the website and stores accounts, documents and videos.
• Our rendering server, a server we rent and operate, reads your document and renders the video. It also voices the narration if Google's voice service is unavailable.
• Anthropic (Claude) receives your document's text to write the video script.
• Google (Gemini) receives the narration text to generate the voice.
• OpenAI receives the narration text as a backup voice for some languages.
• Resend sends our emails.
• Stripe processes Plus and Pro payments and stores your payment details and billing address.

Anthropic, Google and OpenAI process this data under their paid API terms, which don't allow them to use it to train their models by default.

Who can see your videos

Anyone who has a video's link can watch it — that's what makes sharing work. Only share the link with people you want to see it.

How long we keep things

• Uploaded documents: deleted after 30 days.
• Videos: kept for 30 days on the Free plan, and for as long as your plan is active on Plus and Pro. If a paid plan ends, its videos are kept for 30 more days so you can download them.
• Your account: until you ask us to delete it.

Your choices

Email [email protected] to get a copy of your data, correct it, or delete your account and everything in it.

Changes

If we change this policy, we'll update the date above; for significant changes we'll email signed-up users.