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This is Kestrel IT's proposal to run IT support for Ashby Dental Group.

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By the end, you'll know what problems it solves, what the service covers, how it starts, what it costs and what happens next.

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Ashby Dental has three clinics, 34 staff and no in-house IT.

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Last year the booking system was down for two days,

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and each lost day costs about nine thousand dollars.

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Meanwhile the practice manager spends around six hours a week on passwords, printers and suppliers.

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There's a bigger worry too.

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Backups run, but it's easy to assume that means records are safe.

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In fact, a restore has never been tested, so nobody knows if the data could be recovered.

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And staff share logins at two front desks.

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The proposal bundles five services.

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A help desk staff can phone or chat with, and round-the-clock monitoring of every computer and server.

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Security with individual logins and two-step sign-in, meaning a second check beyond the password.

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Nightly backups to two places.

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And monthly on-site visits to each clinic.

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Each service comes with concrete promises.

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When staff call the help desk, a person answers within 15 minutes, from seven to seven, Monday to Saturday.

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All 41 computers are watched around the clock.

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And if something serious happens, an engineer can be on site within four hours.

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Start-up takes six weeks.

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First, an audit of all three clinics, with a written report.

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In weeks three and four, the new logins and backup go live, one clinic at a time, outside opening hours.

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Week five opens the help desk with short training,

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and week six brings the first restore test and a review meeting.

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The price is 85 dollars per staff member, so 2,890 dollars a month for all 34 staff.

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Add a one-time set-up fee of 4,200 dollars, and the first year comes to 38,880.

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It's fixed for 12 months with no hourly charges;

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new hardware is quoted separately at cost plus ten percent.

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Now set that against the savings.

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Avoiding two lost days a year is worth about 18,000 dollars.

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Freeing the practice manager's six hours a week is worth about 9,400.

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Together that covers roughly 70 percent of the first-year cost, before even counting the risk to patient records.

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Why Kestrel?

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They already support 22 dental and medical practices, so they know the booking and imaging software.

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Last quarter their average answer time was six minutes, and 91 percent of problems were fixed on the first call.

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And there's no lock-in:

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you can leave with 30 days' notice.

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Here's what happens next.

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Dr.

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Ashby replies by 27 November to go ahead or suggest changes.

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Kestrel then sends the agreement and books the audit for the first week of January.

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Questions go to Marcus Oyelaran, the account manager.

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To recap:

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downtime, shared logins and untested backups are real risks today.

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Kestrel offers one fixed monthly service covering support, monitoring, security, backups and visits.

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It costs 38,880 dollars in the first year, with savings worth about 70 percent of that.

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The decision is due by 27 November.